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I've used both Novell and Red Hat support. Frankly, they're both good, and I can't call one better than the other. I will say, however, that I've found both Red Hat and Novell to do a better job than Oracle Linux support team. There is one area, where Novell does do a better job than Red Hat. Novell refers to it cautiously as "mixed platforms," "proprietary software," and "superb interoperability in mixed-source environments." What they're really talking about is that, thanks to Novell's Microsoft partnership, Novell SLES does a better job of working in tandem with Windows Server 2003, 2008 and related server/network services like AD (Active Directory).

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